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Privacy Policy

Last Updated: November 15, 2023

At PolyPcresi Custom Frames ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or request quotes
  • Subscribe to our newsletter
  • Communicate with us via email or phone
  • Visit our physical location
  • Engage with our social media accounts

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Project details and preferences
  • Payment information (processed securely through third-party providers)
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and location information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Device information (mobile, desktop, tablet)

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide custom framing services and fulfill your orders
  • Communication: To respond to inquiries, provide customer support, and send service-related updates
  • Marketing: To send newsletters and promotional materials (with your consent)
  • Website Improvement: To analyze website usage and improve user experience
  • Legal Compliance: To comply with applicable laws and regulations
  • Business Operations: To manage our business, including accounting and administrative purposes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Email marketing services
  • Payment processing
  • Analytics and website optimization
  • Customer relationship management

Legal Requirements

We may disclose your information when required by law, legal process, or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Ensure user safety
  • Investigate potential violations of our terms

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Our cookie usage includes:

Essential Cookies

Required for basic website functionality, including:

  • Session management
  • Security features
  • Form submissions
  • Cookie preference storage

Analytics Cookies

Help us understand website usage patterns through services like Google Analytics to:

  • Track visitor behavior
  • Measure website performance
  • Identify popular content
  • Improve user experience

Marketing Cookies

Used for personalized advertising and marketing efforts, including:

  • Social media integration
  • Targeted advertising
  • Email campaign tracking
  • Conversion measurement

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption: Sensitive data is encrypted in transit and at rest
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Updates: Software and security patches are applied regularly
  • Employee Training: Staff receive privacy and security training
  • Incident Response: Procedures in place for security breach management

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Under Canadian privacy laws, including PIPEDA, you have the following rights:

Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format
  • Understand how your information is being used

Correction and Updates

  • Correct inaccurate personal information
  • Update outdated information
  • Complete incomplete records

Deletion

  • Request deletion of your personal information
  • Withdraw consent for data processing
  • Close your account and associated data

Marketing Communications

  • Unsubscribe from marketing emails
  • Opt out of promotional communications
  • Manage communication preferences

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill orders
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Support business operations and record-keeping

Typical retention periods include:

  • Customer Records: 7 years for tax and accounting purposes
  • Marketing Data: Until consent is withdrawn or account is closed
  • Website Analytics: 26 months (Google Analytics standard)
  • Communication Records: 3 years for customer service purposes

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms and business partners. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify users of material changes via email or website notice
  • Obtain new consent when required by law
  • Maintain previous versions for reference

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

PolyPcresi Custom Frames

Privacy Officer

456 Queen Street West, Toronto, ON M5V 2A8, Canada

+1 (416) 555-0123

[email protected]

We will respond to your privacy-related inquiries within 30 days of receipt.

Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada, and applicable federal privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Any disputes arising from this policy will be resolved in the courts of Ontario.

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